Current Issues and Development in Hospitality and Tourism Satisfaction

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Skip to main content. You're using an out-of-date version of Internet Explorer. By using our site, you agree to our collection of information through the use of cookies. To learn more, view our Privacy Policy. Log In Sign Up. Current issues in hospitality and Service Industry. Cynthia Tan. Introduction Hospitality and service industry are a big industry.

Many people think that only hotel belong to the hospitality. However, hospitality is broader. Every company which focused on customer satisfaction and luxury needs is included in it. The company which involved in this industry relies on providing an excellent level of service; therefore they hire employees based on their skill and behavior. This industry also relies on disposable income which sums up that the major customers are tourist and rich people.

If economic times is challenging; it will be hard for business owners in this industry to keep going. Hospitality and Service industry has three main categories. First category is food and beverages.

Food and beverages is the biggest categories in this industry because it includes all from high-end restaurant to fast food eateries. Sometimes it combines with another business, such as in movie theatres or a restaurant in a hotel. Second category is accommodation. Every company which provides lodging is included in this category. However, a company in accommodation category is better to focus on integrating comfort, efficiency and attentive customer service because if the customers is satisfied with the service, there is a possibility they will come again.

Third category is travel and tourism. This category includes transportation such as airlines, trains, and cruise ships. The travel agency who plans for your trip and the tourist destination place which attract tourist to come are also a part of this category. Same as other industry, hospitality and service industry have some current issues going on.

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The issues are varied. There are more global issues such as; labor and skills issue, multicultural issue, higher education and many more or there are issues that are happening in Indonesia such as the delayed incident of Lion air. Overall, this paper will discuss about the current issues in the hospitality and service industry. Cynthia II. Current Issues in Hospitality and Service Industry This paper will see the issue thoroughly with discussing about the stakeholders in the industry, challenges, current situation, cases and the solution. Industry which deals with customer satisfaction will definitely have some issues going on.

They will also have some challenges to deal with. As known by people, this industry makes a lot of money. Therefore, it is usual to find lots of people want to work in this industry. They will work from the lowest position to the highest. People who succeed in this industry will develop their career to a business owner. They could own a hotel, restaurant, casino, even a theme park.

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In Indonesia, this industry has players whose names are already familiar on our ears. Below are the lists of the stake holders in Indonesia. Accor Hotels originally comes from France. Accor is market leader in the Indonesian archipelago with 85 hotels and 16, rooms in 24 cities. On the right are the hotels under Accor Hotel group. Despite the big ownership by Accor Hotels, Indonesian local hotels also have their own part in this industry. Aston International is one of them. Aston is now the top domestic leader in terms of room inventory, with 6, rooms. There is several popular fast food chains in Indonesia either it is local or not.

Besides fast food, Indonesia has more medium to high-end restaurant under the Ismaya group. That is why there is a lot of travel agency companies in Indonesia.

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They help us to plan our trip and usually make it as cheap as possible. Airlines are the other part of this area. The airlines are aiming for different customer segments. Garuda Indonesia is aiming for customer with higher status.

The airlines such as Lion air, Air Asia, and citylink are aiming for on-budget customers. For theme park, the biggest place is Ancol. Ancol is a big company in Indonesia which owns by PT. Flowing text, Original pages. Best For. Web, Tablet, Phone, eReader. Content Protection. Read Aloud. Flag as inappropriate. It syncs automatically with your account and allows you to read online or offline wherever you are.

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See more. Eric Laws. Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research.

This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market.

The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry. Researching Hospitality and Tourism: Edition 2. Bob Brotherton. Highly recommended. Wood, University of Macau Bob Brotherton offers an uncluttered guide to the key concepts and essential research techniques in hospitality and tourism. By providing an authoritative introduction, students are taken through the issues and decisions that need to be considered to conceive, plan, conduct and write up a research project.

With updates to every chapter and an array of practical examples, this new edition takes students step-by-step through each decision and action stage of the research process, from identifying a topic and formulating the research question to carrying out research and analysing findings. A companion website will provide a host of student resources including links to video and web resources, suggested further reading, free to download journal articles, and test questions for each chapter.

Planning Research in Hospitality and Tourism: Edition 2. Levent Altinay. Tourism and Hospitality Management. Metin Kozak. Moving from the generic to the specific, this book is divided into three main parts.

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It includes seven chapters contributed by 15 scholars from across the world. This last part consists of six chapters contributed by 13 scholars from four continents. Tourism and Hospitality in the 21st Century. S Medlik. The international team of contributors represent a wide range of interests involved in tourism and hospitality. Similar ebooks.

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